Purchasing/Downloading Add-Ons on StoreSo, you've come to Add-On Store to get assets, there are some things you should know. Add-On Store keeps information about your role , all add-ons that you get or give ( publish for others), and other related data. This information is required, for example, to keep you informed about new versions of add-ons that you use, or to display additional tools (e.g. if you're a publisher or a company administrator). The first thing you should do before you can get any add-on is to log in. Add-ons can be free or paid, they can be available or unavailable for purchase as well as already purchased by you or your colleagues. Therefore you can see add-ons with different statuses:
Finding Add-OnAdd-On Store can contain hundreds of add-ons. It can be extremely difficult to find the one you want without special instruments. UNIGINE Add-On Store provides tools to help organize and find what you need. There are tools to help you find add-ons you need. There are three ways for targeting search: You can use them individually or in combination with each other. Using Categories
You can choose the most suitable category for your add-on search. For example, if you want to find some specific material for your project choose the Textures & Materials category to narrow down the list of add-ons presented. There is a restriction by add-on category to simplify the search of the add-on you need. You should choose the category in the menu of add-on categories similar to the group of the add-on you are interested in. It narrows down a list of add-ons and displays them on the screen.The following add-on categories are available: 3D models, textures and materials, plugins, visual effects (VFX), templates, and tutorials. If you select All categories you see a complete set of available add-ons. Using Filters
Sometimes it is not enough to just use a category search to find an add-on. For example, you need to find an add-on that is supported in the 2.17 SDK version with Sim edition on Windows for your project. For more relevant results you can use filters on the right sidebar. Filters enable you to choose certain parameters for filtering:
Additionally, you can use tags to narrow down the scope even more. Tags are created for each add-on by its publisher and briefly reflect the main idea of the add-on. You can drop all filters using the Clear filters button. Using Search Box
You can also use keywords to find add-ons you need, just type them in the search field and press Enter — the list of add-ons containing these keywords will be shown. This word can be found in the add-on title as well as in its description, or in the supported file title from the package. In either case, all add-ons matching the search criteria will be displayed as a list of cards. Obtaining Free Add-OnsYou can obtain a free add-on in either of the following ways:
After purchasing the add-on is added to the list of your purchased add-ons:
Click View Full Details to open the add-on page.
The add-on page includes a detailed description of add-on, and enabled you to select a specific package to download. Choose the displayed add-on version from the Displayed version dropdown, A. Then select the Packages tab at the bottom of the page, B. It shows the list of all available add-on packages with different technical features. Select the appropriate one to download, and click Download.
You can also click Download Package on the add-on page, C and select the appropriate file to download from the list in the pop-up window. To use the downloaded package, add it to your UNIGINE project. Purchasing Paid Add-Ons
To purchase a paid add-on, you should click Add to Cart in the summary pop-up window or in the page with full information about the add-on. The button will change to In Cart and you will stay at the same page.
A shopping cart sign in the right upper corner of the interface will show a number of add-ons waiting for payment or free purchase. If you want to add another add-on from the list, click a cart sign in the card of the desired add-on. Then the number of pending add-ons in the right upper corner will increase by 1.
To complete your shopping and purchase every add-on you have already chosen click on the cart icon in the right upper corner. The pop-up window with the list of pending add-ons will be shown. If you need to remove some add-ons from the list, click on
The page with the order information will open. Here you can check the order content and price of every add-on. You can see the total amount of payment calculated with all discounts and taxes applied. To change the order's content go back to the previous page. To pay the order click Pay order. You will have 20 minutes to finalize your payment.
In the payment window you should choose an appropriate method of payment (A). Then fill in a form with payment information (B). Click Pay (C) to make your payment and enter a transaction confirmation code in the special area that appears. If you need to cancel payment, click Cancel payment at the bottom of the window (D). At this stage the total payment amount is increased due to sales tax addition. It depends on your country.
As soon as your transaction is confirmed, you will see a corresponding notification in the payment window. This window contains a notice that your payment receipt was sent to your email. To continue using the Add-On Store click Return to UNIGINE Add-On Store or click To order status to check the status of payment on the order page of your account.
The page contains a list of all recently made orders. Here you can find all information about each order's status and number, date and time of creation, and total price. To open a page with full information click Open details in the corresponding row.
The page of the order contains a list of add-ons, which you have already purchased. You can open each of them for downloading by clicking View Full Details. If you haven't downloaded some of the add-ons from this list, you can cancel its purchase and return money by clicking Refund. Refund is available only if the order was completed no earlier than 14 days ago and you haven't downloaded the add-on, which you would like to refund.
Refund for Purchased Add-OnsIf you want to return money for an add-on from a completed order, you should go to the order page and click Refund.
Choose the add-on by clicking on the appropriate box or select all of them by clicking ALL. Then click Confirm refund to start the refund process.
If all conditions are met, you will see a page with notification about the success result. Please note that processing a transaction may take some time. In case of any problems with funds receipt, please, contact Xsolla via help.xsolla.com . Viewing Your Purchased Add-Ons
In the process of working on your projects you can purchase a lot of add-ons, more projects — more add-ons. At some point you may want to check the add-ons that you already have or download them on a new workstation. The list of add-ons you purchased is displayed on the Purchased Add-Ons page (click on your account avatar in the upper-right corner of the page and choose My Purchased Add-Ons).
Purchased add-ons page contains the list of already purchased add-ons and the following parts:
You can use these three ways for targeting search individually or in combination with each other to find the add-on you need. Rating and CommentsYou can rate the add-on you have already purchased to help other users decide whether to purchase it or not. At the same time you can leave a comment about your experience with the add-on or advise its author how to improve it and thank the author for useful content. You can evaluate the add-on and leave a comment on the add-on page. For that open the My purchased add-ons page and click View full details next to the necessary add-on.
To evaluate the add-on and leave a comment or just to read comments from other users click the rating button.
On the page that opens you can read comments from other users sorted by rating or date and mark a useful comment by clicking
In the pop-up window move the mouse over the stars to light them up to choose your rating and select the appropriate add-on version. You can also add a comment to your review (it is optional) - just write a short notice or/and a detailed description to the corresponding fields. Once you have completed a review, click Send Review to add rating and comment to the add-on page.
It is prohibited to publish comments containing deliberately false information, rude, obscene language, insults, as well as calls and statements that violate existing legislation. All comments are checked and removed immediately in case of violation of the law. You can update your own review and rating score after submitting. Just find it in the list of comments and click Update.
In the pop-up window you can edit your rating and add-on version as well as your review. To save your changes click Update Review.
If you modify your review that already has a reply from the publisher, this reply will be deleted. The updated review is treated as a new one, and the add-on publisher will have to submit a new reply to it. Communication with PublisherYou can read the information about the publisher or his/her company on the Publisher page and communicate with him/her through the links provided on the same page.
To send the message to the publisher click
The first message to the publisher occurs through the Add-On Store rather than directly. But a responce from the publisher will be sent to your personal email account. Tracking Your OrdersEach time you get an add-on on the Store no matter if it is free or paid, an order is created. Add-On Store keeps all your orders, so that you could check your spendings or dates, track status of your orders, and get information for refunds. The list of your orders is displayed on My Orders page (click on your account avatar in the upper right corner of the page and choose My Orders).
The account menu
My orders page My orders page contains the list of recently created orders in the central area and the following parts:
You can use these three ways for targeting search individually or in combination with each other to find the order you need. To view the details of an order click Open details for the corresponding item.
A page with the order details contains the following data:
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What's on This Page:
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in the corresponding area 
. If a comment seems abusive and rude to you, click 
and enter your questions/suggestions to the conversation form. Click 
